Performance monitoring is much more than setting targets and hoping they are reached through conventional management.
 
It’s a way of gauging the success of initiatives, using a before and after perspective (benefits realisation), a way of assessing whether lower level processes are improving, and a way of scoring process reliability, quality, efficiency using a standard benchmark method, as a precursor to identifying bottlenecks and continuous improvement opportunities.
 
It’s easy to agree that monitoring performance is important for managing business. The challenge comes in defining and implementing a monitoring scheme that relates to the lower level decision makers and managers within your organisation.
 
Without relevant, timely and accessible information available to a wide range of audiences, information silos emerge.
In the absence of a centralised framework, performance monitoring becomes ad-hoc and fragmented, available only to those with enough resources and expertise to create their own monitoring systems. At this point, information is rarely timely or accessible, and while relevant to individual user groups, it often times does not account for macro-level organisational goals and priorities.
 
This leaves different groups speaking in different terms, and forces additional investments in time and resources for ‘translating’ results and decisions into business reasoning relevant to others.
 
Knowitsoft addresses these challenges by employing a unified modelling and monitoring environment, which accommodates the following programme points, ensuring your performance monitoring is relevant, timely, accessible and efficiently delivered to all stakeholder audiences.
 
 Define
 Publish
 Observe
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